Business Challenge
A client from the Banking industry needs support services for their critical servers to ensure that uptime is maximized and thereby minimizing downtime in their business operations.
APX Proposition
APX post-sales team, the Customer Service Department (CSD), offered its “Worry Free Product Protection Plan” – a Service Level Agreement (SLA) contract designed to address the customer’s needs.
Solution
Components
- Guaranteed Response Time
- Provision of Service Units
- Parts Replacement
- 24×7 Standby On Call Support
- Modification/Upgrade Service
- Preventive Maintenance
Outcome
This APX service solution allowed for maximum uptime that the client pursued continuous engagement with our service team and increased their number of units enrolled in the program to approximately 800 from the initial 9 servers.
